Frequently Asked Questions

Everything you need to know about shopping with ALT ÜST.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

ALT ÜST accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How do I ensure I select the right size?

Each product page features a detailed 'Size Guide' link. We recommend measuring a similar item you already own to compare against our specific garment dimensions.